Service Level Agreements​

BRONZE

SILVER

GOLD

  • Response Time on High Priority Calls
  • 24/7 Phone Support
  • 24/7 On-Site Support
  • 95% Up-Time Guarantee
  • Unscheduled Courtesy Calls and Cleanings
  • 4 Hours
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  • 4 Hours
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  • Available
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  • 4 Hours - Guaranteed*
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  • Included
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For more than 30 years, Advanced Business Systems, Inc. has offered an unparalleled level of service to our customers. Our approach to service decreases the possible downtime of your machine by identifying issues before they become problems and by giving you responsive, quality service. Also, we are the only office equipment dealer that offers 24/7 availability of service for your machine!

*All Guarantees are made conditionally based on machine availability Monday-Friday, 8am-5pm and are based upon annual averages.